Privacy Policy
Effective Date: April 1st 2025
This Privacy Policy explains how e s p a c i o R O O H collects, uses, and protects your personal information in compliance with the General Data Protection Regulation (GDPR) and relevant Dutch and EU privacy laws.
By using this website and our services, you agree to the terms of this Privacy Policy.
1. Who We Are
e s p a c i o R O O H is a therapeutic, coaching, and mind-body practice based in Amsterdam, Netherlands, operated by a UK-qualified therapist practicing as a counselor and coach under Dutch regulations.
2. What Information We Collect
We may collect the following types of personal data when you visit the website, book a session, or communicate with us:
Contact details: Full name, email address, phone number
Booking details: Session type, dates, times, and preferences
Payment information: Only the confirmation of payment (no bank or card details are stored)
Client records: Session notes and any information shared in session (if applicable)
Technical data: IP address, browser type, device type (via cookies or analytics tools)
3. How We Use Your Information
Your personal data is used to:
Schedule and manage appointments
Communicate with you about sessions or inquiries
Maintain professional records in accordance with ethical guidelines
Ensure safety and continuity of care
Fulfill legal obligations under Dutch healthcare law (WKKGZ) and GDPR
4. Lawful Basis for Processing
We process personal data based on one or more of the following lawful bases:
Consent – when you actively provide personal data via a contact form or booking system
Contractual necessity – to provide services you have booked
Legal obligation – for maintaining records as required by healthcare regulations
Legitimate interest – to operate and improve our services safely and effectively
5. How Your Data Is Stored
Your personal information is stored securely in encrypted systems. Session notes and communications are kept confidential and protected against unauthorized access. Physical and digital records are retained for [15 or 20] years, in accordance with professional and legal obligations.
6. Sharing Your Data
We do not sell or share your personal information with third parties. However, your data may be processed by trusted platforms used to deliver services, including:
Acuity Scheduling – for appointment bookings
Google Meet – for video sessions
ABN Bank – for payment transfers
These platforms have their own privacy and data protection policies.
7. Cookies and Website Tracking
This website may use cookies or third-party analytics tools to understand website traffic and improve user experience. You can control cookie settings through your browser.
8. Your Rights Under GDPR
You have the right to:
Access your personal data
Request correction of inaccurate data
Request deletion of your data (unless we are legally required to retain it)
Object to or restrict data processing
Withdraw consent at any time
File a complaint with the Dutch data protection authority (Autoriteit Persoonsgegevens)
To exercise your rights, contact us using the details below.
9. Confidentiality in Therapy and Coaching
All communication shared during sessions is kept strictly confidential, except in the following cases:
If required by law (e.g., risk of serious harm to self or others)
If information is subpoenaed by a court
If consent is given to share with another professional (e.g., GP or therapist)
10. Data Breach Policy
In the unlikely event of a data breach, we will follow GDPR protocol and notify affected individuals and authorities as required.
11. Updates to This Policy
This Privacy Policy may be updated from time to time. The most current version will always be available on our website. Material changes will be communicated via email if you are an active client.
12. Contact Us
If you have any questions about this Privacy Policy or your personal data, you can contact:
shahwar@espaciorooh.com
www.espaciorooh.com
Amsterdam, Netherlands