Terms of service

Effective Date: April 1st 2025

Welcome to e s p a c i o R O O H. By accessing or using this website and booking services with us, you agree to the following Terms and Conditions. Please read them carefully before using this site or engaging in any services.

1. About Us

This website is operated by e s p a c i o R O O H, based in Amsterdam, Netherlands. Services are offered by a UK-qualified therapist, practicing in the Netherlands as a counselor, coach, and mind-body practitioner in accordance with local guidelines.

2. Services Offered

We provide the following services:

  • Psychotherapy

  • Coaching

  • Mind-Body Work (a combination of yoga and therapeutic techniques)

These services are available online via Google Meet or in person in Amsterdam.

Important: Coaching and mind-body work are not substitutes for licensed medical or psychiatric care. Therapy sessions are not intended to diagnose or treat mental health conditions unless under a recognized license in the applicable country.

3. Eligibility

Our services are available to clients aged 18 and over. By using this website or booking services, you confirm you meet this age requirement.

4. Session Booking and Payment

  • Sessions must be booked in advance via our online scheduling platform (Acuity Scheduling).

  • Full payment is required prior to each session via bank transfer (ABN).

  • A confirmation will be sent once your payment has been received.

5. Cancellation and Refund Policy

  • Sessions may be cancelled or rescheduled with at least 24 hours' notice.

  • Cancellations made with less than 24 hours' notice are non-refundable.

  • Missed appointments without notice are considered late cancellations and are not eligible for refunds.

6. Client Responsibility

By engaging in any service, you acknowledge that:

  • You are participating voluntarily.

  • You are responsible for your physical, mental, and emotional well-being during sessions.

  • You will not hold e s p a c i o R O O H liable for any decisions, actions, or outcomes resulting from the services provided.

7. Intellectual Property

All written content on this website, including text, articles, and session materials, is the intellectual property of e s p a c i o R O O H, unless otherwise stated. Images used are sourced from third-party platforms (e.g. Pinterest) and are believed to fall under fair use or public sharing guidelines.

Please do not reproduce or redistribute any content without prior written permission.

8. Technology & Session Continuity

Sessions are conducted via Google Meet. While we strive for a smooth experience, technical issues may occasionally arise.

If technical difficulties prevent a session from proceeding, I will use the mobile number you provided to contact you and arrange an alternative solution as quickly as possible.

9. Third-Party Services

We use third-party tools such as Acuity Scheduling, Google Meet, and ABN Bank for scheduling, video conferencing, and payments. We are not responsible for the availability, data handling, or performance of these platforms. Please refer to their individual terms and privacy policies.

10. Limitation of Liability

All services are provided on an “as is” basis. While we are committed to your growth and well-being, we make no guarantees about specific outcomes.

Our liability is limited to direct damages caused by gross negligence or intentional misconduct, and shall never exceed the amount you have paid for services to date. We are not liable for indirect or consequential damages.

11. Testimonials

Testimonials on this site reflect individual client experiences and do not constitute a guarantee of results for others.

12. Emergency Disclaimer

Our services are not suitable for acute mental health crises. If you are in distress, please contact emergency services or a mental health crisis line in your area.

13. Confidentiality and Record Keeping

All client information is handled in accordance with GDPR. Personal data (including name, email, phone number, and session notes) is stored securely and confidentially. Records are retained for [15/20] years as per professional guidelines. You may request access to your records at any time.

14. Complaints and Disputes

In accordance with Dutch healthcare regulations (WKKGZ), we are affiliated with an independent complaints officer and dispute resolution body. Clients may file a formal complaint through:
You can find the name and contact details here.

15. Modifications

These Terms may be updated occasionally. Continued use of this site and services implies acceptance of any changes. The most current version will always be available on our website.

16. Governing Law

These Terms and Conditions are governed by the laws of the Netherlands, in accordance with applicable EU regulations.

17. Contact

For questions or concerns about these Terms, you can reach us at:
shahwar@espaciorooh.com
www.espaciorooh.com